Refund & Cancellation Policy

GuruPro is a platform operated by ISUN EDTECH PRIVATE LIMITED. This policy explains the review and recorded resolution process that applies to relevant GuruPro tuition, billing, and refund-review workflows.

GuruPro refers to the platform and brand. ISUN EDTECH PRIVATE LIMITED is the legal operator responsible for administering this policy through the platform, subject to applicable law.

A parent can request a refund review or report undelivered classes for their own active tuition or relevant billing record. The request is recorded for authorised review. Eligibility, supporting service-delivery information, and the appropriate outcome are assessed before any decision is recorded.

Submitting a request, or seeing a status in the application, does not itself issue a refund.

Eligibility requires verification. Depending on the agreed tuition arrangement and service-delivery record, examples may include:

• A tutor cancels a scheduled class and no replacement class is delivered.
• A tutor fails to attend or deliver a scheduled class.
• Prepaid tuition ends with future paid classes remaining undelivered.
• A scheduled class is verified as undelivered and is not subsequently rescheduled or delivered.
• A duplicate or incorrect payment accounted for through the platform.

The following do not automatically become an undelivered-class refund. They may still be considered through the relevant support process where appropriate:

• A class that was actually delivered.
• Parent or student absence.
• A class that was rescheduled and later delivered.
• Voluntary discontinuation after services already delivered.
• Dissatisfaction with a completed class without a verified undelivered service.

Where an amount is approved, it is determined proportionately using the agreed tuition arrangement and verified service-delivery record. The approved amount is reviewed and recorded by an authorised administrator; the platform does not invent an automatic per-class formula where an authoritative delivery record is unavailable.

An outcome may be a monetary refund, a billing adjustment or credit adjustment, rejection, cancellation, or another recorded resolution appropriate to the reviewed case. Bank or payment-provider settlement time can vary after a manual refund is initiated.

Approved monetary refunds are initiated manually by an authorised administrator through the applicable bank or payment-provider website. The application records the case status, approved amount where applicable, the safe transaction or provider reference, and the completion date. It does not call a Cashfree refund API, bank refund API, UPI refund API, or another automatic money-transfer API.

For payments accounted for or collected through the platform, the platform can review and record refund eligibility. Where a payment was made directly to a tutor, the platform may assist with resolution, but it cannot itself reverse a payment it did not process.

Demo cancellation or rescheduling follows the demo workflow and availability rules; it is not an automatic payment refund. For a refund-review question, use the relevant parent billing or active-tuition area when available, email support@gurupro.in, or contact support through the Contact page.