Terms & Conditions

GuruPro is an education technology and tutoring platform operated by ISUN EDTECH PRIVATE LIMITED. In these Terms, "GuruPro" means the platform and brand, while "Company", "we", "us", and "our" refer to ISUN EDTECH PRIVATE LIMITED as the legal operator and contracting entity.

The platform helps parents post tuition requirements, explore suitable tutor profiles, request demos, and manage related records. It helps tutors maintain a profile, teaching scope, availability, teaching zone, fee setup, and relevant dashboard records.

The platform does not guarantee that a particular tutor, demo, class outcome, availability window, or tuition arrangement will be available or suitable for every requirement.

Parents should provide accurate and current information about the student's learning requirement, including class, subjects, teaching preferences, schedule, area, and any special requirement that is relevant to matching or demo coordination. Please do not provide information that is unnecessary for the requested service.

Parent account access and support requests must be used only by the authorised account holder or with their authority. Users must not attempt to access another person's requirements, demos, billing records, or contact information.

Tutors are responsible for keeping their profile, qualification details, teaching scope, teaching zone, availability, pricing, and submitted documents accurate and current. A tutor must not misrepresent qualifications, experience, identity, availability, or a fee arrangement.

Tutors and parents are expected to communicate respectfully, protect personal information received through the platform, and use it only for the relevant tuition journey.

A demo request is subject to the platform's availability, confirmation, and workflow rules. A requested time is not a confirmation by itself. Where a cancellation or rescheduling flow is available, it should be used promptly and honestly; a later available time may not be the same as the original requested time.

Contact details and location details are shared only according to the platform's access and demo-confirmation controls.

• Tutor Listed Fee: an expected Monthly, Hourly, or Both rate provided by the tutor for a supported class group.
• Parent Fee Offer: a parent's proposed fee in the applicable demo-booking flow. It is not the final tuition fee.
• Final Agreed Monthly Tuition Fee: a separate amount mutually agreed after the relevant demo or discussion. It is not automatically calculated from an hourly rate.
• Tutor Registration Fee: a separate platform charge for the tutor journey where applicable; it is not part of the family's agreed monthly tuition fee.

Eligible payments for verified undelivered classes may qualify for a proportionate refund or billing adjustment, subject to review under the Refund & Cancellation Policy. A delivered or later-rescheduled class does not automatically qualify as an undelivered-class refund.

The application records refund-review and manual refund status; it does not automatically send money or initiate a payment-provider, bank, or UPI refund.

• Do not submit false, misleading, unlawful, or harmful information.
• Do not use another person's account, bypass access controls, scrape private data, interfere with the platform, or attempt unauthorised access.
• Do not misuse contact details, student information, tutor information, documents, or communications obtained through the platform.
• Do not use the service for harassment, discrimination, fraud, or conduct that puts a student, parent, tutor, or staff member at risk.

We may restrict, suspend, or terminate access where reasonably necessary to protect users, investigate misuse, address inaccurate information or policy breaches, comply with law, or maintain service operations. The platform may be changed, paused, or unavailable at times because of maintenance, provider availability, or circumstances outside our control.

Use of the platform is also subject to the Privacy Policy. For a question about these Terms, email support@gurupro.in or visit our Contact page.